Refund policy
Exceptions / non-returnable items
- Any opened products, especially Pokémon TCG products
Damages, Missing Items, or Other Issues
Please inspect your order upon receiving it and contact us at support@packspottcg.com within 24 hours if there are any issues, such as damage, missing items, or other issues with the order. You must include photos of the product, the packaging, and the shipping label.
Inquiries made after 24 hours of receiving the order will not be eligible for refunds or replacements. Please note that some products do come with manufacturer defects such as minor cuts in shrink wrap, loose glue on cardboard boxes, etc. We will not ship an item if the manufacturer defects are excessive, therefore, we cannot offer any sort of refunds for minor manufacturer defects.
Returns
Returns are subject to a 20% re-stocking fee.
We have a 14-day return policy for eligible items after making an inquiry, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item(s) must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To initiate a return, you can reach out to us at support@packspottcg.com. If your return is accepted, you will then receive instructions on how to send the item(s) back to us. Customers are responsible for paying the return shipping cost unless otherwise agreed upon. We will send you a return label and refund you within 3 business days of receiving the unopened product after subtracting the cost of the return label.
Items sent back to us without first requesting a return will not be accepted.
Refunds can only be processed to the original payment method used to place the order. If you no longer have access to the original payment method, you must contact that payment provider to receive your funds. Refunds can take up to 7 business days to appear on your statement in most cases.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@packspottcg.com.
If your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at support@packspottcg.com.
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded using your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund, too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@packspottcg.com.